1. Booking and Payment

Where can I book bus tickets?

You can buy bus tickets on this website only.

How can I pay?

At the moment we only accept payments made by credit card, Direct Transfer/ Sofortüberweisung.de (Klarna) and bank transfer. The payment deadline is 5 business days.

How can I retrieve my tickets?

Mid of January we will introduce a remake of our old user area to you. There you can download your boarding passes as usual 1 week before the festival kicks off (sometimes even earlier). We solely work with e-tickets and do not send out tickets via mail or post.

Can I cancel/ alter my booking?

Yes. From mid of January on you can login to your user area take the following actions on your booking:

1) Cancel unpaid/ paid bookings

2) Adjust your booking

Unpaid bookings can be cancelled on your end any time for free. Whereas paid bookings are subject to a 4 weeks cancellation deadline. Means that you cannot cancel your booking later than 4 weeks before the festival kicks off. We also charge a cancellation fee of €10,- per paid booking. The cancelation fee remains the same no matter how many rides are included in one booking. Please note: Partial cancellations are not feasible. Only the full booking itself can be cancelled.

Free booking changes are possible 4 weeks before the festival kicks off. In order to change your booking you will need to cancel your existing booking. So your initial ride gets canceled for free and the full price you had paid will show up as a credit for your new booking. The new booking can turn out to be more expensive than the initial one. Usually there is an extra charge that needs to be paid and the pre-sales fee once again. If the new booking is less expensive though your remaining credit expires right away.

The system does not allow you to pull one single person out of a bigger booking and reassign to a new ride.

How much luggage am I allowed to take with me?

Regular

- 1 suitcase or backpack

- 1 tent (groups are allowed to take a bigger tent instead)

- 1 small hand baggage

Not allowed: pavilions, bicycles, hand carts, barrows, beer boxes/ crates, other bulky items


 

XXL

- 2 suitcases or backpacks

- tent/ pavilion

- other stuff which is still reasonable


 

FAQ luggage

"I leave X (allowed) at home and want to take Y (not allowed) with me instead. Does this work out?"

No.

I want to take a bicycle or hand baggage with me because…. Does this work?

Well, only on rides with a XXL luggage option AND after it has been declared and confirmed.

Do I need to print my ticket?

While it is not a must to print your tickets, you definitely need to make sure that you can show a valid boarding pass to us. This gets quite tricky if you rely on the digital version on your phone, especially when it ran low on battery or it even broke during the festival. So, here’s a tiny secret: if you belong to the human beings who are pretty unlucky with their belongings, it cannot harm to have a printed boarding pass in your pocket as a little back-up.



2. Bus rides and busses itself

Where is the meeting point?

All meeting points will get released on our website at least 4 weeks before the festival kicks off. Most commonly we will decide for ZOBs as a meeting point, bus stations or other traffic hubs that can be reached easily via public transport.

What kind of busses are to be expected?

For all bus rides, but especially for those which take longer than 3 hours, we are eager to provide you with a bus that has a board toilet. In case we could not get hold of a bus that is equipped with a toilet on board we will make a toilet break after round about 1,5 hours.

In rare occasions it might be the case, that either the toilet on board is out of service or the bus doesn’t have any toilet at all. This then often is due to a defect or occurs because one bus broke and we needed to hire another bus urgently and couldn’t make sure that every demand is fulfilled.

But please also keep that if no toilet is to be found on board you cannot ask for a compensation automatically. Since this is not part of the contract of carriage to reimburse in such cases.

What happens if the bus is delayed/ cancelled?

Usually we plan ahead with a generous time buffer, which is why delays result in a rare case. But sadly, running a bus business also means being confronted with loads of external influences which can lead to delays eventually. Please bear with us if you are affected by a delay. We will give our best to keep an eye on the delayed bus and follow up with the bus driver and you. If there are many more bus rides scheduled that day, we might be lucky so that we can switch buses or solve the problem like this.

Sometimes it can even happen that a bus is getting canceled completely. If this was the case we are searching for a replacement immediately. Please not that we refrain from reimbursing you in such cases. There is no liability for connection rides or any other costs that occur on your end for taking another public transport option instead.

How long does the ride take?

Until the bus arrived at the destination. We do not provide information about the durance of the trip on purpose. Mainly because traffic is unpredictable. But there is a rule of thumb to estimate how long you’ll be on the road with us: 80 minutes ride per 100km. Toilet breaks and traffic jams are to be summed up.

How much luggage am I allowed to take with me?

Regular

- 1 suitcase or backpack

- 1 tent (groups are allowed to take a bigger tent instead)

- 1 small hand baggage

Not allowed: pavilions, bicycles, hand carts, barrows, beer boxes/ crates, other bulky items


 

XXL

- 2 suitcases or backpacks

- tent/ pavilion

- other stuff which is still reasonable


 

FAQ luggage

"I leave X (allowed) at home and want to take Y (not allowed) with me instead. Does this work out?" No.

I want to take a bicycle or hand baggage with me because…. Does this work?

Well, only on rides with a XXL luggage option AND after it has been declared and confirmed.


 

Can I transfer the tickets over to someone else?

Yes. But please make sure you transfer the tickets over to the new ticket owner within the deadline of 1 week before the festival kicks off. You can determine the new ticket owner in the user area.

What happens if I am late?

…then you can only hope for the bus to be delayed as well. Unfortunately we cannot ask our bus drivers to wait for you.

When do I need to show up at the meeting point?

15 minutes before departure. Please make sure to be there right on time because otherwise your seat will get newly allocated and we cannot guarantee that you can come with us.



About project BASSLINER

How long does Bassliner already exist?

Since 2006 - which makes 14 years now.

Can I contribute?

We do not necessarily look for staff members, since we already have our core staff organizing all the festivals throughout the festival summer. But we are always looking for voluntaries who are helping us to check in buses and therefore also represent us in other cities than Berlin.

How does your organization work?

At the very beginning we have been organized as an association. But nowadays we are operating as a company (corporation).

What happens with profits?

The way we calculate does not allow us to make a huge profit anyways. Our margin is approx. 10-15% by full capacity and before deducting the costs. Most of the profits we make can be seen as a cross-subsidy for rides that were low on bookings. With the rest we are covering our costs which do not only occur during the festival season, but also throughout the whole year. Office, staff, server and so on. In some years we have donated our profits, since 2016 though we basically used every penny in order to optimize our project. Which basically is a benefit for our passengers.

Are you political?

Yes. For us the theme also had always been political. We want to serve with our bus rides for our direct network of alternatives, left-wing culture events. Based on our Know-How, we also help out on logistics for large scale events that have a progressively political context.

I want BASSLINER to sort out transport for my festival - What do I do?

Get in touch with us. The earlier the better- the more info the better. Even though we are more or less ‚booked‘ during the festival summer, we still will take time to check whether we can somehow integrate your festival as well. So, if your event/ festival sounds pleasant to us and to our passengers, we will say ‚yes‘.



All about Covid-19 cancellations / Rebookings and vouchers

I had a booking, now I have a voucher - what happened?

Over the summer we simply postponed trips to events cancelled due to the Covid-19 pandemic until next year. At the same time, all customers were able to request reimbursement of their trips at any time via the User Area. Since the departure times for the coming year change frequently and there are even several events instead of one, e.g. at the Fusion Festival, we now have to reallocate passengers. Therefore, on 30.10., as already announced months ago in our newsletter, we converted all still existing bookings into vouchers, each with a 10% higher value than the originally booked rides.

Where can I find my voucher?

You will find your voucher code in the user area in exactly the same place where your booking was before.

How can I redeem the voucher?

For a new booking you can enter the voucher code in the field provided. The voucher value will then be deducted from the order value. Attention: any remaining credit on the voucher expires. A voucher can only be used once.

Why is the voucher worth 10% more than my original booking?

We have decided to issue the vouchers for a 10% higher value to ensure that everyone can re-book at least exactly the same trips he/she already had in 2020 without additional payment.

My voucher is still not the same value to buy the previous rides I had, what do I do?

Although we offer the trips at the same price as last year, due to the different price categories, the voucher value may not be sufficient for the same trip with the same people. In this case: don't panic. Book the trip anyways and use the voucher for the trip. For payment choose bank transfer. Instead of paying by bank transfer, contact our support team via the user area and we will take care of it!

I had booked an XXL ride, now there is no XXL ride anymore?

Due to the division of the 2021 Fusion Festival into two weekends, we will of course offer significantly fewer trips from all cities. In some cases, so-called "XXL rides" have therefore been dropped. In this case, just book a regular ride and contact us via the User-Area with the problem. You will get a "baggage passport" from us in time, which will allow you to carry a larger amount of luggage on a regular trip.

I want to get my voucher refunded for money, how does it work?

Until 28.10.2020 it was possible to refund a booking fully automated via the user area on www.bassliner.org. The refund took 2-3 working days if the original booking was paid by credit card and 1-2 weeks if bank transfer was used.

You can also refund your voucher for money, but we do not have any automatic processes in place for this yet. We are working on an appropriate solution and ask you to check our website again in about 2 weeks. In very urgent cases you can also contact us via the user area. Please note that due to short-time work we do not process incoming emails on a daily basis. If there is a way: please wait the 2 weeks until we provide an automatic solution.

We will not refund the increased voucher value but only the original voucher value minus cancellation fee.