1. Booking and Payment

Where can I book bus tickets?

You can buy bus tickets on this website only.

How can I pay?

At the moment we only accept payments made by credit card, Direct Transfer/ Sofortüberweisung.de (Klarna) and bank transfer. The payment deadline is 5 business days.

How can I retrieve my tickets?

Mid of January we will introduce a remake of our old user area to you. There you can download your boarding passes as usual 1 week before the festival kicks off (sometimes even earlier). We solely work with e-tickets and do not send out tickets via mail or post.

Can I cancel/ alter my booking?

Yes. From mid of January on you can login to your user area take the following actions on your booking:

1) Cancel unpaid/ paid bookings

2) Adjust your booking

Unpaid bookings can be cancelled on your end any time for free. Whereas paid bookings are subject to a 4 weeks cancellation deadline. Means that you cannot cancel your booking later than 4 weeks before the festival kicks off. We also charge a cancellation fee of €10,- per paid booking. The cancelation fee remains the same no matter how many rides are included in one booking. Please note: Partial cancellations are not feasible. Only the full booking itself can be cancelled.

Free booking changes are possible 4 weeks before the festival kicks off. In order to change your booking you will need to cancel your existing booking. So your initial ride gets canceled for free and the full price you had paid will show up as a credit for your new booking. The new booking can turn out to be more expensive than the initial one. Usually there is an extra charge that needs to be paid and the pre-sales fee once again. If the new booking is less expensive though your remaining credit expires right away.

The system does not allow you to pull one single person out of a bigger booking and reassign to a new ride.

How much luggage am I allowed to take with me?

Regular

- 1 suitcase or backpack

- 1 tent (groups are allowed to take a bigger tent instead)

- 1 small hand baggage

Not allowed: pavilions, bicycles, hand carts, barrows, beer boxes/ crates, other bulky items


 

XXL

- 2 suitcases or backpacks

- tent/ pavilion

- other stuff which is still reasonable


 

FAQ luggage

"I leave X (allowed) at home and want to take Y (not allowed) with me instead. Does this work out?"

No.

I want to take a bicycle or hand baggage with me because…. Does this work?

Well, only on rides with a XXL luggage option AND after it has been declared and confirmed.

Do I need to print my ticket?

While it is not a must to print your tickets, you definitely need to make sure that you can show a valid boarding pass to us. This gets quite tricky if you rely on the digital version on your phone, especially when it ran low on battery or it even broke during the festival. So, here’s a tiny secret: if you belong to the human beings who are pretty unlucky with their belongings, it cannot harm to have a printed boarding pass in your pocket as a little back-up.



2. Bus rides and busses itself

Where is the meeting point?

All meeting points will get released on our website at least 4 weeks before the festival kicks off. Most commonly we will decide for ZOBs as a meeting point, bus stations or other traffic hubs that can be reached easily via public transport.

What kind of busses are to be expected?

For all bus rides, but especially for those which take longer than 3 hours, we are eager to provide you with a bus that has a board toilet. In case we could not get hold of a bus that is equipped with a toilet on board we will make a toilet break after round about 1,5 hours.

In rare occasions it might be the case, that either the toilet on board is out of service or the bus doesn’t have any toilet at all. This then often is due to a defect or occurs because one bus broke and we needed to hire another bus urgently and couldn’t make sure that every demand is fulfilled.

But please also keep that if no toilet is to be found on board you cannot ask for a compensation automatically. Since this is not part of the contract of carriage to reimburse in such cases.

What happens if the bus is delayed/ cancelled?

Usually we plan ahead with a generous time buffer, which is why delays result in a rare case. But sadly, running a bus business also means being confronted with loads of external influences which can lead to delays eventually. Please bear with us if you are affected by a delay. We will give our best to keep an eye on the delayed bus and follow up with the bus driver and you. If there are many more bus rides scheduled that day, we might be lucky so that we can switch buses or solve the problem like this.

Sometimes it can even happen that a bus is getting canceled completely. If this was the case we are searching for a replacement immediately. Please not that we refrain from reimbursing you in such cases. There is no liability for connection rides or any other costs that occur on your end for taking another public transport option instead.

How long does the ride take?

Until the bus arrived at the destination. We do not provide information about the durance of the trip on purpose. Mainly because traffic is unpredictable. But there is a rule of thumb to estimate how long you’ll be on the road with us: 80 minutes ride per 100km. Toilet breaks and traffic jams are to be summed up.

How much luggage am I allowed to take with me?

Regular

- 1 suitcase or backpack

- 1 tent (groups are allowed to take a bigger tent instead)

- 1 small hand baggage

Not allowed: pavilions, bicycles, hand carts, barrows, beer boxes/ crates, other bulky items


 

XXL

- 2 suitcases or backpacks

- tent/ pavilion

- other stuff which is still reasonable


 

FAQ luggage

"I leave X (allowed) at home and want to take Y (not allowed) with me instead. Does this work out?" No.

I want to take a bicycle or hand baggage with me because…. Does this work?

Well, only on rides with a XXL luggage option AND after it has been declared and confirmed.


 

Can I transfer the tickets over to someone else?

Yes. But please make sure you transfer the tickets over to the new ticket owner within the deadline of 1 week before the festival kicks off. You can determine the new ticket owner in the user area.

What happens if I am late?

…then you can only hope for the bus to be delayed as well. Unfortunately we cannot ask our bus drivers to wait for you.

When do I need to show up at the meeting point?

15 minutes before departure. Please make sure to be there right on time because otherwise your seat will get newly allocated and we cannot guarantee that you can come with us.